My recordings aren't syncing

RecordFlow can only archive recordings stored in Zoom's cloud, not recordings saved to a computer. Check zoom.us/recording — if your meeting isn't listed there, Zoom saved it locally. Turn on cloud recording in your Zoom settings (requires a paid Zoom plan), choose 'Record to the Cloud' in your next meeting, confirm Google Drive shows Connected on your RecordFlow dashboard, then click Sync now.

Zoom recordings not syncing to Google Drive

Nothing is lost — recordings that exist in Zoom's cloud sync automatically as soon as the cause below is fixed.

What's happening

RecordFlow archives recordings stored in Zoom's cloud. Zoom can also save recordings to your computer instead ("local recording") — those never reach Zoom's cloud, so no backup tool can see them. This mix-up is the cause in most cases.

Cloud recording is part of Zoom's paid plans (Pro and above). On a free Zoom plan, recordings are always local.

The fast fix

1Open your Zoom cloud recordings. If your meeting isn't listed there, Zoom saved it to a computer — RecordFlow can't reach it.
2Open your Zoom recording settings and toggle Cloud recording on.
3In your next meeting, click Record → Record to the Cloud.
4On your RecordFlow dashboard, check that Google Drive shows Connected.
5Click Sync now.

Other ways to fix it

If the recording does appear in Zoom's cloud but still isn't in Drive:

It just finished. Zoom needs a little while to process a fresh recording. RecordFlow picks it up automatically within minutes of it becoming available.
A colleague hosted it. RecordFlow archives recordings owned by the Zoom account you connected. A colleague's recordings need their own install — or the admin app, which archives your whole team.
It's older than 2 years. RecordFlow backfills every cloud recording from the last 2 years; older ones aren't picked up.