What's happening
RecordFlow archives recordings stored in Zoom's cloud. Zoom can also save recordings to your computer instead ("local recording") — those never reach Zoom's cloud, so no backup tool can see them. This mix-up is the cause in most cases.
Cloud recording is part of Zoom's paid plans (Pro and above). On a free Zoom plan, recordings are always local.
The fast fix
- 1Open your Zoom cloud recordings. If your meeting isn't listed there, Zoom saved it to a computer — RecordFlow can't reach it.
- 2Open your Zoom recording settings and toggle Cloud recording on.
- 3In your next meeting, click Record → Record to the Cloud.
- 4On your RecordFlow dashboard, check that Google Drive shows Connected.
- 5Click Sync now.
Other ways to fix it
If the recording does appear in Zoom's cloud but still isn't in Drive:
- It just finished. Zoom needs a little while to process a fresh recording. RecordFlow picks it up automatically within minutes of it becoming available.
- A colleague hosted it. RecordFlow archives recordings owned by the Zoom account you connected. A colleague's recordings need their own install — or the admin app, which archives your whole team.
- It's outside your archive window. By default RecordFlow backfills up to 2 years of existing cloud recordings; recordings older than that aren't picked up, though new recordings always sync regardless. You can widen or narrow that window from the archive-history setting — anywhere from the past month up to 10 years.