Last updated: August 4, 2026

Support

Contact Us

If you need help with RecordFlow, please reach out to us at support@recordflow.org.

• Support hours: Monday–Friday, 9:00 AM – 5:00 PM CET
• Response time: Within 24 hours on business days

How to Get Help

To help us resolve your issue as quickly as possible, please include the following in your email:

• A description of the issue you're experiencing
• The email address associated with your Zoom account
• Any error messages you've encountered
• Steps to reproduce the problem, if applicable

Frequently Asked Questions

How does sync work?

RecordFlow archives Zoom cloud recordings to your own cloud storage automatically. For a user-app install that's your own recordings; for an admin-app install it's the recordings of every member you've enabled on your Zoom account. When a recording is completed, Zoom sends a webhook notification and RecordFlow transfers it within minutes. An hourly safety check catches anything missed by webhooks. You can also click "Sync now" on your dashboard to trigger a manual sync at any time.

What file types are archived?

RecordFlow archives the following file types from your Zoom recordings:

• Video (MP4)
• Audio (M4A)
• Transcript (VTT)
• Chat (TXT)
• Meeting summary (when Zoom's AI summary is enabled)

RecordFlow archives Zoom Meeting cloud recordings only. It doesn't back up Zoom Phone call recordings or voicemail.

That full set goes to Google Drive, OneDrive and Dropbox. YouTube takes the video only — a channel has nowhere to put an audio file, a transcript or a chat log, so those are skipped rather than failed.

Can RecordFlow archive AI Companion transcripts?

Yes. Some meetings recorded with Zoom’s AI Companion have a transcript but no cloud recording — the transcript lives only in Zoom’s Transcripts tab and never reaches your archive on its own. RecordFlow can archive that transcript to your archive as a Google Doc in Drive, or a Word document in OneDrive and Dropbox, alongside your other recordings. We can only archive transcripts for meetings you hosted (Zoom shares the AI Companion transcript with the host only), and only when AI Companion produced one that’s still in Zoom. This feature is currently enabled for early adopters — email support@recordflow.org from the address on your Zoom account and we’ll enable it for you. Once enabled it applies to new meetings going forward (we can’t backfill transcripts for past meetings).

Does RecordFlow save Zoom's AI Companion meeting summary?

Yes. When Zoom’s AI Companion writes a summary for a recorded meeting — the key takeaways, discussion notes, and action items — RecordFlow can archive it to your archive as both a Markdown file and a native document — a Google Doc in Drive, a Word document in OneDrive and Dropbox (not on YouTube) — saved in the same folder as that meeting’s recordings. We can only archive a summary for a meeting you hosted that has a cloud recording and had AI Companion meeting summary turned on. We’re rolling this out to early adopters first — email support@recordflow.org from the address on your Zoom account to get in early and we’ll enable it for you. It covers recorded meetings within your sync window from then on; older meetings aren’t backfilled.

How do I connect my cloud storage?

After signing in, click "Connect cloud storage" on your dashboard and pick your provider. You'll be asked to authorize that account.

With Google Drive you then use the Google Picker to browse and select a folder from your personal Drive or a shared Drive, and click "Save & Connect". OneDrive and Dropbox archive into a dedicated Apps/RecordFlow folder they create for us, so there is no folder to pick — just confirm. That also means RecordFlow can only ever see that one folder, never the rest of your files.

My recordings aren't syncing

If your recordings aren't appearing in your cloud storage, check the following:

• Make sure your cloud storage is connected (check your dashboard)
• Ensure cloud recording is enabled in your Zoom settings
• Try clicking "Sync now" on your dashboard to trigger a manual sync
• If the issue persists, contact us at support@recordflow.org

By default, RecordFlow backfills the past month of existing cloud recordings, so your storage isn’t flooded the day you connect. You can change how far back the archive-history setting reaches — anywhere from the past month up to 10 years, which covers most Zoom accounts in full. Widening it starts bringing the older recordings across right away, and new recordings always sync regardless of this setting.

Can RecordFlow back up my whole team's recordings?

Yes — RecordFlow's admin app archives every member's cloud recordings into a single folder you control. Use the sign-in screen and pick "Sign in as a Zoom admin". You connect one folder and enable the members you want to archive — recordings for every enabled member land under that folder, one sub-folder per member. See Admin app install and Admin onboarding in the docs for the full walkthrough.

If you'd rather have each host connect individually, the user app also works — every person on your team installs RecordFlow themselves and points it at the same Google Drive folder (including a shared Drive), so their recordings all land in one place.

Can I change my archive destination?

Yes. Reconnect from your dashboard to pick a different Google Drive folder or shared Drive, or to switch provider entirely. Recordings already archived stay where they are — only new ones go to the new destination.

Which cloud storage can RecordFlow archive to?

Four destinations, one per account: Google Drive (including Shared Drives) is generally available. OneDrive and Dropbox are both fully built and open to early adopters — email support@recordflow.org and we'll enable either on your account.

YouTube is also open to early adopters, and works differently from the other three: each recording is uploaded to your own channel as a private video, visible only to you until you change that on YouTube. Because it stores videos rather than files, it archives the video alone — not transcripts, chat logs or summaries. Auto-delete is available there as on every destination: RecordFlow confirms YouTube finished processing the video and stored it at the size we uploaded before removing anything from Zoom.

Amazon S3 remains a candidate. Email support@recordflow.org and tell us which destination you'd want your recordings to land in, and a bit about your setup. We build what users ask for, so the more people who write in for a destination, the higher it moves on the list.

What is transcript-only mode?

Transcript-only mode limits archiving to VTT transcript files only, skipping video, audio, chat, and summary files. Enable it from Settings on your dashboard. It applies to future syncs — recordings already archived keep all their files.

What does auto-delete do?

When enabled, RecordFlow moves your Zoom cloud recordings to Zoom Trash three days after verifying they're safely in your cloud storage. This frees up Zoom storage. Recordings stay in Zoom Trash for 30 days and can be restored from the Zoom web interface. Enable it from Settings — you'll be prompted to grant an additional Zoom permission. It works on every destination, YouTube included: there RecordFlow waits for YouTube to finish processing the video and checks it stored the size we uploaded, so a recording still processing simply keeps its Zoom copy until the next day's check.

Is RecordFlow free?

RecordFlow is free while in beta. If we introduce paid plans later, we'll give existing users plenty of notice. Either way, your recordings are archived into your own cloud storage, so they always belong to you: if you ever stop using a paid plan, everything already archived stays in your Drive — you only lose the ongoing automatic sync, never access to the recordings you've already saved.

How do I remove RecordFlow?

You can remove RecordFlow by going to the Zoom Marketplace → Manage → Installed Apps → RecordFlow → Remove. You can also revoke access in your Zoom Settings under Apps.

When you remove RecordFlow, all stored data (tokens, sync history) is deleted. Recordings already in your cloud storage are not deleted — they remain yours.