Last updated: June 3, 2026

Support

Contact Us

If you need help with RecordFlow, please reach out to us at support@recordflow.org.

  • Support hours: Monday–Friday, 9:00 AM – 5:00 PM CET
  • Response time: Within 24 hours on business days

How to Get Help

To help us resolve your issue as quickly as possible, please include the following in your email:

  • A description of the issue you're experiencing
  • The email address associated with your Zoom account
  • Any error messages you've encountered
  • Steps to reproduce the problem, if applicable

Frequently Asked Questions

How does sync work?

RecordFlow archives Zoom cloud recordings to Google Drive automatically. It archives the cloud recordings owned by the Zoom user who installed the app. When a recording is completed, Zoom sends a webhook notification and RecordFlow transfers it within minutes. An hourly safety check catches anything missed by webhooks. You can also click "Sync now" on your dashboard to trigger a manual sync at any time.

What file types are archived?

RecordFlow archives the following file types from your Zoom recordings:

  • Video (MP4)
  • Audio (M4A)
  • Transcript (VTT)
  • Chat (TXT)
  • Meeting summary (when Zoom's AI summary is enabled)

RecordFlow archives Zoom Meeting cloud recordings only. It doesn't back up Zoom Phone call recordings or voicemail.

How do I connect Google Drive?

After signing in, click "Connect Google Drive" on your dashboard. You'll be asked to authorize your Google account. Then use the Google Picker to browse and select a folder from your personal Drive or a shared Drive, and click "Save & Connect".

My recordings aren't syncing

If your recordings aren't appearing in Google Drive, check the following:

  • Make sure your Google Drive is connected (check your dashboard)
  • Ensure cloud recording is enabled in your Zoom settings
  • Try clicking "Sync now" on your dashboard to trigger a manual sync
  • If the issue persists, contact us at support@recordflow.org

RecordFlow archives every cloud recording from the last 2 years, even across months with no recordings. Recordings older than 2 years aren't picked up.

Can RecordFlow back up my whole team's recordings?

Yes — RecordFlow's admin app archives every member's cloud recordings into a single Drive folder you control. The admin app is currently in invite-only beta. Email support@recordflow.org from your work email and we'll set you up.

If you'd rather have each host connect individually, the user app also works — every person on your team installs RecordFlow themselves and points it at the same Google Drive folder (including a shared Drive), so their recordings all land in one place.

Can I change my Google Drive destination?

Yes. You can disconnect and reconnect your Google Drive from the dashboard to select a different destination folder or shared Drive.

Can RecordFlow archive somewhere other than Google Drive?

Today, Google Drive (including Shared Drives) is the only destination RecordFlow archives to. We're actively deciding what to add next — possible candidates include Dropbox, OneDrive, and Amazon S3, but we're open to others.

Email us at support@recordflow.org and tell us which destination you'd want your recordings to land in, and a bit about your setup. We build what users ask for, so the more people who write in for a destination, the higher it moves on the list.

What is transcript-only mode?

Transcript-only mode limits archiving to VTT transcript files only, skipping video, audio, chat, and summary files. Enable it from Settings on your dashboard. It applies to future syncs — recordings already archived keep all their files.

What does auto-delete do?

When enabled, RecordFlow moves your Zoom cloud recordings to Zoom Trash three days after verifying they're safely in your Google Drive. This frees up Zoom storage. Recordings stay in Zoom Trash for 30 days and can be restored from the Zoom web interface. Enable it from Settings — you'll be prompted to grant an additional Zoom permission.

Auto-delete is being enabled gradually. If you don't see it in Settings yet and you'd like it, email us at support@recordflow.org.

Is RecordFlow free?

RecordFlow is free while in beta. If we introduce paid plans later, we'll give existing users plenty of notice. Either way, your recordings are archived into your own Google Drive, so they always belong to you: if you ever stop using a paid plan, everything already archived stays in your Drive — you only lose the ongoing automatic sync, never access to the recordings you've already saved.

How do I remove RecordFlow?

You can remove RecordFlow by going to the Zoom Marketplace → Manage → Installed Apps → RecordFlow → Remove. You can also revoke access in your Zoom Settings under Apps.

When you remove RecordFlow, all stored data (tokens, sync history) is deleted. Recordings already in your Google Drive are not deleted — they remain yours.