How do I get help with RecordFlow?

Email support@recordflow.org. Responses typically within 24 hours.

What if my Zoom recording isn't being archived?

Check that cloud recording is enabled in Zoom, your Google Drive is still connected, and your meeting was recorded to the cloud (not locally). The dashboard shows sync status for each meeting.

Last updated: March 21, 2026

Support

Contact Us

If you need help with RecordFlow, please reach out to us at support@recordflow.org.

Support hours: Monday–Friday, 9:00 AM – 5:00 PM CET
Response time: Within 24 hours on business days

How to Get Help

To help us resolve your issue as quickly as possible, please include the following in your email:

A description of the issue you're experiencing
The email address associated with your Zoom account
Any error messages you've encountered
Steps to reproduce the problem, if applicable

Frequently Asked Questions

How does sync work?

RecordFlow syncs your Zoom cloud recordings to Google Drive automatically. When a new recording is completed, Zoom sends a webhook notification and your recording is transferred within minutes. An hourly safety check catches anything missed by webhooks. You can also click "Sync now" on your dashboard to trigger a manual sync at any time.

What file types are archived?

RecordFlow archives the following file types from your Zoom recordings:

Video (MP4)
Audio (M4A)
Transcript (VTT)
Chat (TXT)

How do I connect Google Drive?

After signing in, click "Connect Google Drive" on your dashboard. You'll be asked to authorize your Google account. Then use the Google Picker to browse and select a folder from your personal Drive or a shared Drive, and click "Save & Connect".

My recordings aren't syncing

If your recordings aren't appearing in Google Drive, check the following:

Make sure your Google Drive is connected (check your dashboard)
Ensure cloud recording is enabled in your Zoom settings
Try clicking "Sync now" on your dashboard to trigger a manual sync
If the issue persists, contact us at support@recordflow.org

Can I change my Google Drive destination?

Yes. You can disconnect and reconnect your Google Drive from the dashboard to select a different destination folder or shared Drive.

How do I remove RecordFlow?

You can remove RecordFlow by going to the Zoom Marketplace → Manage → Installed Apps → RecordFlow → Remove. You can also revoke access in your Zoom Settings under Apps.

When you remove RecordFlow, all stored data (tokens, sync history) is deleted. Recordings already in your Google Drive are not deleted — they remain yours.