Common problems, fixed

Each fix is a two-minute read: what's happening, the fastest way out, and what to try next.

• My recordings aren't syncingUsually a cloud-vs-local recording mix-up — check this first.
• Where are my recordings in Google Drive?Find the RecordFlow Recordings folder and how files are organized.
• Where are my recordings in OneDrive?They land in the Apps/RecordFlow folder Microsoft grants the app — here's how to open it.
• Where are my recordings in Dropbox?Dropbox creates the folder and names its parent in your language — here's how to find it.
• Where are my recordings on YouTube?They upload as private videos on your own channel — here's where to find them.
• The folder picker won't open (or says “The API developer key is invalid”)A privacy browser add-on is blocking Google's picker — you can finish setup without it.
• Google Drive is full, so recordings stopped arrivingRecordings wait safely in Zoom and sync automatically once you free up space.
• OneDrive is full, so recordings stopped arrivingRecordings wait safely in Zoom and sync automatically once you free up space.
• Dropbox is full, so recordings stopped arrivingRecordings wait safely in Zoom and sync automatically once you free up space.
• Google Drive says “We're preparing this video”Your recording is already backed up — Drive just needs a few minutes.

Problem not listed? Email support@recordflow.org — we reply within one business day.