Common problems, fixed

Each fix is a two-minute read: what's happening, the fastest way out, and what to try next.

• My recordings aren't syncingUsually a cloud-vs-local recording mix-up — check this first.
• Where are my recordings?Google Drive, OneDrive, Dropbox, YouTube or S3-compatible storage — pick yours and see exactly where files land.
• The folder picker won't open (or says “The API developer key is invalid”)A privacy browser add-on is blocking Google's picker — you can finish setup without it.
• Your storage is full, so recordings stopped arrivingRecordings wait safely in Zoom and sync automatically once you free up space.
• Google Drive says “We're preparing this video”Your recording is already backed up — Drive just needs a few minutes.
• Zoom says “You cannot authorize RecordFlow for Admins”Your Zoom account requires admin pre-approval before this app can be installed — here's the setting to change.

Problem not listed? Contact us through our support page — we reply within one business day.